Privacy Policy

When you bring your vehicle in or book an appointment, we're gonna need some basic details to get the job done right:

• Personal Details: Your name, phone number, email address - basically how we reach you when your car's ready or if we find something that needs attention
• Vehicle Info: Make, model, year, VIN number, mileage - this helps us pull up the right specs and service history for your specific ride
• Service Records: What we've worked on, parts we've installed, diagnostics we've run - keeping track means we can spot patterns and prevent future issues
• Payment Information: Credit card or banking details for processing payments - though we don't actually store full card numbers on our end
• Technical Data: For hybrids and EVs, we pull diagnostic codes and battery health data from your vehicle's computer systems

We only collect what's necessary to fix your vehicle and keep our records straight. We're not interested in anything beyond that.

Here's the deal - we use your info to keep your vehicle running smoothly and our business operating efficiently:

• Service Delivery: Scheduling appointments, ordering the right parts, completing repairs, and letting you know when everything's done
• Communication: Calling or emailing you about your service, sending reminders for preventive maintenance, or following up if there's a recall on a part we installed
• Record Keeping: Maintaining your service history so we can reference past work and catch recurring issues early
• Billing & Payments: Processing transactions, sending invoices, and keeping financial records for tax purposes
• Warranty Claims: If we need to file a warranty claim with a parts manufacturer, we'll share relevant vehicle and repair info
• Legal Compliance: Meeting Canadian automotive service regulations and keeping records as required by law

We won't spam you with marketing emails unless you specifically ask us to keep you updated on promotions or seasonal service reminders. And even then, you can opt out anytime.

We're pretty protective of your information, but there are a few situations where we need to share it:

• Parts Suppliers: Sometimes we need to give them your vehicle details to ensure we're ordering the correct components for your specific hybrid or EV model
• Warranty Providers: If you've got extended warranty coverage, we'll share repair details with them to process claims
• Payment Processors: Your payment info goes through secure third-party processors - we never see or store your full credit card numbers
• Insurance Companies: Only if you authorize us to bill your insurance or provide repair estimates for claims
• Legal Requirements: If we're legally required to disclose information by court order or government request

We absolutely do NOT sell your personal information to marketers, data brokers, or any third parties looking to spam you. That's not how we operate.

Security isn't just for your vehicle's computer systems - we take protecting your personal data seriously too:

• Secure Storage: All digital records are stored on password-protected systems with encryption
• Limited Access: Only authorized staff members who actually need your info to do their job can access it
• Physical Security: Paper records are kept in locked cabinets in secure areas of our shop
• Secure Transmission: When you submit info through our website or email, it's transmitted using secure protocols
• Regular Updates: We keep our systems updated with the latest security patches
• Staff Training: Our team knows how to handle customer information properly and what to watch out for

No system is 100% foolproof, but we've got solid safeguards in place and we're constantly working to keep your data secure.

Your information belongs to you. Here's what you can do with it:

• Access Your Data: You can ask to see what personal information we have on file for you
• Request Corrections: If something's wrong or outdated, let us know and we'll fix it
• Request Deletion: You can ask us to delete your personal information, though we may need to keep service records for warranty or legal reasons
• Opt Out of Communications: Don't want service reminders or promotional emails? Just tell us and we'll stop sending them
• Withdraw Consent: If you've given us permission to use your info for something specific, you can change your mind
• File a Complaint: If you're not happy with how we've handled your data, you can contact the Office of the Privacy Commissioner of Canada

To exercise any of these rights, just give us a call at (604) 555-8247 or send an email to service@jadeflarecontinuum.info. We'll get back to you within a reasonable timeframe.

We don't hang onto your information longer than necessary:

• Service Records: We typically keep these for 7 years - this helps with warranty claims and lets us track your vehicle's history if you come back
• Financial Records: Tax law requires us to keep billing and payment records for 7 years
• Marketing Consent: If you've opted into promotional emails, we'll keep that preference until you tell us otherwise
• Appointment Data: Recent appointment info is kept for 2 years for scheduling reference

After these periods, we securely dispose of your information unless there's a legitimate reason to keep it longer (like an ongoing warranty claim or legal matter).

Our website uses some basic tech to function properly:

• Essential Cookies: These keep our booking system working and remember your preferences during your visit
• Analytics: We use basic analytics to see how people use our site so we can make it better - but this is anonymized data, not personal tracking
• Forms: When you fill out a contact or booking form, that info is transmitted securely to us

We're not using tracking pixels or selling your browsing data to advertisers. Most browsers let you control or block cookies if you want - though some features might not work as smoothly.

Technology changes, laws get updated, and sometimes we need to adjust how we do things. If we make any significant changes to this privacy policy, we'll:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• If it's a major change, we'll send you an email notification or post a notice in our shop

We recommend checking this page occasionally if you're curious about how we're handling things. But honestly, we're not planning to make dramatic changes - we're pretty committed to keeping your data safe and being transparent about it.

Got questions about this privacy policy or how we're handling your information? Don't hesitate to reach out - we're here to help and we'd rather answer your questions than have you worry about it.

We'll do our best to respond to your privacy-related inquiries within a few business days. If you've got a concern about how we've handled your data, we genuinely want to hear about it and make it right.